Brought a bed that never arrived

Went to the Eastgate store after seeing my dream bed at the Menlyn branch. I wanted to buy the bed, Isaac said it was not in stock and that it would be transported from the Menlyn branch to the Eastgate branch and delivered to me. I even spoke to the stock manager/controller at Menlyn for it to be delivered. The bed never arrive. I got no calls. I waited. And waited, and finally went to the store where the manager offered no recourse but to give my money back. Everyone in the store continuously passes the buck to the next. Absolute waste of time. This seems to be a trend...