BROKEN BASE & MATTRESS STILL IN WARANTY

After numerous complaints to the branch for the last 3 weeks I still have had no response and am still forced to sleep on a broken bed. This while they confirmed that my bed is still under warranty.<br> <br> My account with them must be paid up to date at all times but obviously this does not apply both ways when it comes to client service. Every time I have to call them but no one even bothers phoning back.