Big promises, poor delivery
<p>Earlier today I visited the House and Home Store in Fourways mall, I had seen a dining room set I liked online, so I proceeded to purchase it, I was more than a little surprised when I asked the sales assistant when I could expect delivery and she mentioned it would be today with it being Christmas Eve after all, Nonetheless I was happy to continue on to my new (and vacant) home, waiting for delivery,</p> <p> </p> <p>I had received two calls from House and home delivery agents about 2 hours after the purchase, first one said maybe I would not get delivery today, so I then asked for them to please confirm with the driver, they obliged and then called me back once again confirming I would receive delivery today,</p> <p> </p> <p>3 hours further still and I still didn't receive any further communication, I started getting weary so I called the delivery agents again, at this point I spoke to a guys who said he'd call me back in 2 minutes with details....He never did, 15 minutes later I called and spoke to another guy, he said he would come back to me with more info,</p> <p> </p> <p>Finally, they got word around to the sales person I spoke to and she called me, NOW 6 FULL HOURS after purchase, all the while I had been sitting in an empty house, and she tells me the unit I ordered was damaged according to the driver, and she also mentioned she thought I knew about it and had spoken to the driver....</p> <p> </p> <p>My day has been totally ruined, time I'll never get back, and all because of totally poor communication to customers, Second time this has happened to me with House and Home!</p> <p> </p> <p>I'm a reasonable person, I purchased a different furniture item from Coricraft the other day and what I appreciated most about them was their honesty, they only promised me delivery after the public holidays which I completely understand and accept, rather than big promises and ZERO delivery!</p> <p> </p> <p>Disappointed to say the least!</p>