Being a good customer means nothing!!!

I have been a customer for a couple years now and I never skipped a payment! Recently I find myself in a bit of financial difficulty (which was extremely unexpected) and I received a call from a person by the name of Carmen in Parow. I explained my situation to her and she was disgustingly rude to me, she started to cross question my decisions and the fact that I'm married and she doesn't have it on record? She made no sense at all. I received no empathy from her whatsoever! She was very rude and refused to understand what I was saying to her! I felt harrassed and victimized! I felt really hurt that I was a good customer since I started purchasing with House and Home, but it counts for absolutely nothing when there's a change in circumstances. They will get their money, but just because I'm unable to do it on their request right now does not make me any less of a person! Once I'm done paying you, I will never return to your stores and I will warn any and everyone I know about the treatment that I received from your staff!!! Everyone goes through tough times, but nobody has the right to treat people like the **** of the earth! I can only imagine what happens in staff training?