Bed not delivered, money collected! No feedback, no response!

We ordered a bed at House and Home in Parklands Sandown on Sunday, 23 February 2020. We enquired whether it was possible to collect the bed on Friday, 28 February and the lady that sold us the bed informed us that it was fine we could collect it on Friday, 28th Feb and they would ensure that it would be readily available for collection. I made transport arrangements to collect the bed and paid someone for the job on Friday morning. After realising that time was passing without an update from House and Home I then called them on Friday morning to check if the bed was ready for collection. I was advised that the bed was at their warehouse in Montagu Gardens and it would be delivered on Sat morning, the 29th Feb. I called the transport to request him to please collect it on Sat morning. I called again on Saturday morning to check if the bed is ready, the staff members were ducking and diving our calls all day till the store closed. We literally had no place to sleep, such that we had to ask friends to take us in... the one person we spoke to said the bed would be ready for collection on Sunday. We lost our money to the transport guy, and we still have no bed to sleep on. I called on Sunday again, I was told that the bed is at the new warehouse, and it would be available only on Tuesday, 3 March???!!! Which is utterly unacceptable! I called again on Tues, 3 March and The agent said she would call me back! To date we have no bed, they collect the money and they keep avoiding our calls or promising to call us back! These guys are ********, utter **********! I have a feeling they didnt even have the bed in stock and they still sold it to us???! This nonsense!!!! Utter garbage!!!