Bed

A Bed was Purchased By sister for me as a wedding present @ House&Home 1year 9months ago<br> The Bed has 1 year guarantee and 7 years warranty<br> I have contacted House&Home 2 weeks ago advising them that the Bed has sunken in completely and the 1 leg is broken.<br> They have contacted me 22.02.2016 advising me that the guarantee is gone and only the warranty is available to me, they said that they will contact the supplier and they will contact me with the cost i have to pay for the bed to be fixed, when we bought the bed this was never advised to us that we will have to than pay with regards to the cost of fixing the bed.(WHY WAS THIS NOT EXPLAINED TO US ON PURCHASE OF THE BED)<br> its been 2 weeks no 1 has contacted me, further to the bed has been sunken in the bed has now torn on the side as the pressure of the sicken bed gave in on the side of the bed,<br> If this was dealt with on the date of me reporting the bed this would off been fixed.<br> I am still awaiting for them to contact me and now i should pay for something that was not advised on purchase of the goods and something extra has to be fixed on the Bed, My wife and i have no bed to sleep on, <br> why am i be inconvenienced?<br>