Baywest, the absolute worst customer service.

We bought a Defy Dishwasher 18months ago. One day, sparks and smoke started to come from the control panel. We phoned House and Home, and two weeks later, a Defy technician came to "fix" the machine, but also in the process, damaged the control panel. I phoned House and Home Baywest again, and Josane said she will follow up. Never got any feedback. Two washes after my machine was "fixed", smoke and sparks again. That was two months ago. I phoned to tell them, and they said they will get back to me. Few days later, I phoned again, to be told they ordered a new part. A week later, I had to phone again to find out the part was not delivered. A week later, I was told I can get a new machine, by the end of that week. Friday came and went, and on Monday I had to phone again, only to be told they don't have my machine in stock, but they have a white model available (if I wanted a white one, I would have bought one in the first place). I was told they have another, bigger model available, and that I had to pay R260 towards the difference, which I was happy to do. I was told, my machine will be delivered to me by Tuesday or Friday. Monday I phoned again, and was again assisted by an absolute arrogant, rude girl with zero manners and people skills. On Tuesday I was told she was off. Today, I phoned again, asking her why she did not have any feedback for me? She arrogantly told me that she was busy, and that she is supposed to finish early, so she will talk to her manager to phone me.

The levels of competence, customer service, communication and after service in that shop is the absolute worse I have ever experienced in my life. I had to phone every time, and never got calls back when they promised they will. On top of that, I have now been without a dishwasher for almost 2 and a half months in total.

Also, everytime you phone the shop, the staff answering the phone is always busy with a fat chat with whoever is in the area, and not really bothered to be of assistance. That is IF they answer the phone.