Bad servise

i went to house and home in north rand road to open a second account on Sunday 25 November, i have an existing account with the edenvale branch but decided to use a different branch as i had a lot of problems opening an account due to *********** sales person, i was called on Monday 26 November and informed that the account is approved, i informed the sales lady i can take of work on Friday and will bi there at 14h00. when i arrived on Friday 13h45 the sales lady was not in and apperently was at another branch. the athor staff had to run around looking for my documents and goods i needed to pick up, i only left 15h10. Basically i had to wait an hour and 25 min to sighn documents. it seems like it doesnt matter what bracnh you visit the staff are incompatent and i will after my account is paid never go back. pieter