BAD SERVICE ,NO CARE FOR CUSTOMER WHATSOEVER

To whom it may concern, I bought a Samsung refrigerator on October 11, 2022, from House and Home Alberton City. The delivery took place on October 12th, 2022. I was at work and my helper was at home when the fridge was delivered. The delivery men brought the refrigerator inside, but when they attempted to install it in the home while still in its original box, they discovered that it could not fit. My Helper called to inform me that the delivery men are refusing to unpack the refrigerator or install it in the home without its box because it is not their responsibility, and regrettably, they are indicating that they want to depart while I was speaking with her on the phone. In addition to finding the fridge outside when I arrived, to my utter dismay, it also had a dent line on the door when we unpacked it. I then went to the salesman by the name of Ishmael that same evening to report the issue, and he advised that we send all pertinent images and everything to show, which I did but regrettably the store was closed for returning the fridge. I'm exhausted from work, annoyed, and angry because of the terrible service, low care, and subpar job from house and home delivery drivers, and to top it all off, it started to rain. We were forced to attempt to bring the refrigerator that was left outside, into the home. In addition, I keep receiving calls from a Lady from House and Home ALBERTON CITY informing me that the fridge dent is not their concern or problem and that I should contact Samsung directly to inquire about the situation, which baffles me because I am their client and bought the refrigerator from them, not Samsung. The poor and unfair service I received from this store demonstrates that they do not value their customers.