Bad Service/Lies

<p>I was assured that all required to maintain a Lawn Star lawnmower/trimmer combo is and would be available on the market and purchased it in 25 June 2016. The 2nd time I used the trimmer I experienced problems with the feed of gut from the ****l. I managed to get it feeding again, however the third time I used it I was unable to get gut to feed. I then wnet to town in an attempt to purchase the required complete ****l with gut three weeks back. I was unable to source it anywhere. I wasted time and money driving from one place to the next, then decided to approach House & Home at the Helderberg Centre by Somerset Mall direct in a attempt to source it. The sales man whom assisted me could not reach the supplier (it was Saturday after all), but promised to get hold of the supplier and contact me the Monday. By the Thursday I had still not heard back from House & Home. I decided to go back and speak to them again. When I reached the sales counter the salesman who assisted me recognized me. I told him that he knew he was in trouble. I wanted to see the manager and explained to her the problem. She said she would like to speak to the salesman in question first to get behind the story and all the facts. He said the ****l for this specific model was not available and suggested that I go see whether Benbel does not have or a lawnmower place somewhere close by. I told him that I had already been to Benbel on the weekend and they did not stock it either. I was fed up by this stage and said that they were to advsie me where to purchase this ****l as I had purchased it by them with the understanding that all was available on the market and I was not prepared to waste further time nor money in this case. I told him that this was unacceptable and wanted my money back. How can they sell products under false pretenses? He said he could help me any further. I then went looking for the manageress again highly upset at this point. She then promised to find out exactly where to purchase the ****l with gut and contact me. The Friday she did keep to her word and contacted me. She advised me that I may purchase it from Checkers and they have taken photographs of it being in stock even. Friday afternoon after work I went to Checkers with high hopes and believing that finally I may be able to trim the grass at home. To my utter shock and disgust it turned out that Checkers as well did not stock it. (They do stock the larger models gut ****l like most places, but not this smaller models) To say that I was highly irrate at this point is putting it mildly. I went next door to House & Home and first comfirmed that it was this Checkers. I now demanded my money back. The manageress advised me to scan my proof of purchase and e-mail it to her as she would then take the matter further. However when I returned home I realized this would be impossible as the receipt would not fit in the scanner. The next morning(Saturday) I returned to House & Home with my proof of purchase together with the goods which I had disassembled and placed in original packaging. I told the manageress Petra that I was not leaving without my money. They attempted to get hold of the buyer who turned out to be overseas for two weeks and again was unable to reach the supplier. She told me that her area manager had advised her that they were to assist me. She made copies of all documentation and accepted the goods. I was here from +-9:00 until 12:00. I left briefly to get some food and returned, but had no choice to purchase another brand from a different supplier which I did as my grass had to be cut and trimmed. I advised Petra accordingly and left at about 14:00. The Monday the representative of Lawn Star made contact with me who told me to purchase 1.2mm gut of any brand from any supplier. I told him that it was not the gut, but the whole ****l including the gut which I required. He said he was only contacted the previous week the Thursday. I phoned Petra to inquire what ******* this was? I also advised her what was said. A few days went past then Petra contacted me to advsie me exactly what the Lawn Star representative had said. What is wrong with these people? Lies is only the start(false representation ). Extemely bad service. How can they knowingly sell products with no backup? Petra told me that the staff is paid very poorly. This is no excuse! There is no excuse for incompetence starting with their buyer! I want my money back. They have messed me around long enough! I would highly recommend that nobody support House & Home or the Lawn Star brand should you not want to throw money in the water. Service? What service? Deceit and lies only!</p>