Bad service is not the word.

I bought a double door Defy fridge and a air on from house and home in festival mall. I never had such bad service at any place. First of all I got a fridge where the doors didn't line up so they wanted to send a defy technician to fix it. I insisted on a new one. Because new products must be in perfect condition. The aircon couldn't be delivered because of stock, I had to wait almost 2 week for it. It took them a week and a half to to get a unit from four ways to kemptonpark. When it eventually was delivered I received the unit warped in a plastic. I was at house and home when I signed the papers and saw people walk out of there with these units, they where all packed in boxes. I WILL NEVER BUY ANYTHING FROM THEM AGAIN. Every time when I phoned the salesman he argued with me that he phoned me and he didn't. They are not honest sold a demo / secondhand unit to me as a new one. I will take this as far as I can because I know and I saw what I was supposed to get. House and home can collect this unit.