Bad service in Alberton House and Home

Firstly, I would like to apologize to House and Home as Ntuthuko because I am writing this review for Lerato Mathebula who is struggling to register on hello Peter.

My name is Lerato Mathebula email: ********** and my cell phone number is ********** 671. I am writing this reveiw to highlight my terrible experience at House and Home Alberton. I have a account with said retailer and have been making regular payments in order to close the account. A couple of months agi , it came to my attention that I am not making significant headway in settling aforementioned account. In order to understand the reason behind the seemingly ineffectual payments I have been making, I decided to visit the Alberton branch a few weeks back to query my account. I did not however expect the attitude I received from the lady at accounts department. She would not provide me with information as to why my balance isn't receding rather she gave monosyllabic answers which instead of shedding light on a difficult situation further added to my confusion. I did not go into House and Home to stop paying rather to find out why I am not making significant headway in paying off my account instead the lady added to my frustrations. I was so upset with her attitude that I forgot her name but I remember how she looks like and will do so for a very long time.

When it comes to money, she should understand that its a sensitive topic and be willing to assist people with queries regarding monies they are paying not to mention that its her JOB to do so professionally and with a bit of humility as well. I'm still upset about this especially because I'm still in the dark regarding why my balance isn't what I think it should be.