Bad Service given by House & Home

<p>I bought leather couches from House & Home in 2014, in 2015 I took them bach as the quality was not good. </p> <p>They were taken in for repairs and now recently i realised, the material used on the couch for repairs was not leather but rather leather like. I phoned House and home and advised them of this and even sent them pictures. </p> <p>The first response I got was that i used chemicals to clean my couch and it damaged it, i the asked Elize who is the store manager at Eastgate, how is it that I would use chemicals that damage on the one couch ( specifically the one they took to repair and not on the rest of the couches), then she told me she would refer the matter to her ragional mananger and get bak to me. </p> <p>today she calls me to tell me a diffeent story. that the material was not under guarantee but rather the frame of the couches was. so they didn't use leather to repair my couche because leather would have cost them more.</p> <p>My question to her was, why was i not informed of this before so that I could make an informed decision, to weather let the proceed or not. sho could not answer.</p> <p> </p> <p>The fact that, at first I was told that i used chemicals on my couch, that is why it is now damaged and then when i argued the matter then I'm given a different response shows how dishonest they are to their clients.</p> <p> </p> <p> </p> <p>I am very disappointed and want this sorted out.</p>