Bad Service from the sales manager

House&Home West gate mall Roodepoort, totally disappointed me. I recently went to buy plasma TV, i was assisted by the manager whose name is Nicholas. I showed him the TV i wanted, he persuaded me to take a different color but i insisted i wanted the one i lay-byed. He confirmed they have it in stock and will pack it for me.

when i get home i find that he had actually packed the one he pushed me to buy. I called him to tell him he packed the wrong TV, he promised me about 3 weeks ago to send someone to verify the if they have packed the wrong stock. when i call to follow up he gets rude and promise to send someone to check the stock but do not actually pitch. its been four weeks now and i am tired of making follow ups because i get the same story every time i call!!

This is not all, it took them 8 days to install the DSTV they had promised to install the very same day i had bought the TV. I had to make follow ups to the very same manager Nicholas and he kept pushing the blame to other staff.