Bad Service from House&Home Tokai! 😡😡😡

In December we were looking to purchase a bed and we first went into a reputable and reliable furniture store and we were going to buy the bed cash. I then told my husband, let's go see at House & Home Tokai. We walked in and and saw that a lounge suite we have been looking at for years was at a really good price. We were then approached by a sales person Theresa. We decided to purchase the lounge suite and a mattress for our bed. We decided to open an account on my name, but I was then informed that my husband must co-sign. It took about a few days when we were called on the 27th of December that we were approved and we could come in and pay the deposit. I said numerous times that we are not in a rush to receive our items but was told by Theresa that they will notify us about delivery as items must come from the warehouse. We went into the Tokai store on the 27th of December about18:30 pm just before the store closed at 7pm. Again I said we are not in a rush, but the gentlemen that helped us sign the documents said that the delivery will be the very next day the 28th of December, I asked must we take delivery then and he said yes. The next morning around 10am, we received a call from a friend to say we have a delivery truck Infront of our home and we rushed from church home. My husband received delivery as I had an appointment. When I arrived home and walking down the passage to my room a wet rag mouldy smell greeted me. That was the smell of our mattress. I then decided not to put any bedding on and air the mattress. My husband was upset about the delivery and the way the delivery guys treated the furniture. After about a day I noticed that the 2 seater and 3 seater had problems with the springs making a noise. I phoned the store to inform them regarding the smell in the mattress and my lounge suite. I was told that factories are closed and no one will be able to come out and look at the mattress so we slept on a mattress that smelled like a wet rag and possibly have mould in it as it got wet somewhere and just closed up with plastic. The same week I went into the store and noticed that they no longer had the lounge suite on the floor. Which meant they rushed our sale to make target and gave us the lounge suite of the floor I was promised by Theresa that everything will be sorted before she goes on leave later in January. Coming to the end of January I heard nothing from House&Home. I then called the store and spoke to Michaela. She was the person to handle queries. I had to listen to the same that factories a still closed and that there is also a backlog of stuff so someone will come out to inspect my mattress. It came to end of January and I received a call from Rainbow finance office where a lady called Kay asked me how things were going am I satisfied with everything. I then told her about my experience and then said she will call Tokai store. I mentioned to her that I had no feedback after speaking to Michaela at that time it was more than a week. It came to the the 1st of February when my 1st instalment had to be paid. I was in the mall on the Saturday doing business and told my husband I am surprised that my debit order never went off and I left it. The Monday I received a call from Kay to ask about payment and I told I signed for a debit order. I was only told then that my 1st instalment had to be paid in store. What made me more upset is that after the call a received a promise to pay message from Rainbow finance. I had no problem paying it was just that I signed a debit order form but had to pay my 1st instalment in store. I went into the store in the 4th of February to pay my instalment and then asked for the manager on duty. I explained everything to her. Her name is Felicia, she said she will stand next to Michaela the next day and make sure Michaela will call me back. I received no call from Felicia or Michaela. Felicia also explained that they spray scotchguard on the mattresses and that is why it could smell. Now I am a bit confused you must we pay extra to have your lounge suite sprayed with scotchguard but they just freely spray the mattress?????...Also I had to send Michaela a picture of the mattress and lounge suite I send her a video as well with the sound of the springs. I had No call from Michaela the only person who checked in was Kay who then called. After many calls mostly from me we are now in April. House & Home is happily taking my money when my complaint has not been sorted. The smell in the mattress has now disappeared and my argument to them was who will believe me now if someone must come and check the mattress. If there was or is mould the damage is done. About a week ago I received a call from Marcelino, he said he is taking my complaint over from Michaela as she went on maternity leave. Not once was informed or called spending my money to do all the calling and we payed a big deposit on our items. I was firstly told by Michaela that they want to fetch the 2 and 3 seater for an assessment. After questioning the assesment she said no they will give me a new lounge suite or I can choose a different one. From logging my complaint in the beginning of January we are now in April. I received a call from Marcelino to say they coming to collect I then told him I am sending the whole lounge suite back I want everything replaced. In my understanding if you fetch my lounge suite you bring one to replace it. I have nothing to do with their assessment as the old lounge suite that they gave me of the floor that hundreds of people has sat on and tried out is faulty. Now my lounge is empty and I must wait for an assessment to be done before I can get another lounge suite and in actual fact I have no trust in them how do I know they not just going to return the same one? We are in April already and my complaint has not been resolved!!! I am now furious and I was then told by Kay that Michaela said everything is ok with the mattress. Where to from here!!! Not once was I called by the store manager!!! House & Home and Rainbow finance, please send your staff for training on how to deal with customers! 😡😡😡