Bad Service from House & Home Fourways

<p>Hi! my name is Bongani, I am writing this letter complaining about the bad service I received from house & home fourways. Last month I took in my couches for repairs which they did, however, in the process they ended up scratching my couch, upon delivery, I then discovered a physical scuff mark ,I then immediately contacted them to report the damage and sent them an email as well which they only rep**** once after I have been calling them none stop demanding an update; below is the sent email to me, </p> <p>"Good Day</p> <p>Please see supplier feedback below:</p> <p>Do not log pod on previous repair is sep 2016. The photographs show a physical scuff mark. Must have occurred in the customer's house, not a factory fault</p> <p>Kind Regards<br />Alpine Service"</p> <p> </p> <p>Basically, they are blaming me, saying I did that to my couches, these are serious allegations.</p> <p> </p> <p>I am no longer happy with those couches, if it was up to me I would take them back and demand my money back </p>