Bad service from House & Home Cape Gate

I bought a lounge suite on credit in October 2017. It was delivered to my house on the 08October 2017. In December I complaint about the couches that sagg and the arm rest that is broken. House & Home came to collect the couches after I called their Head office on the 25January 2018. I insisted on another lounge suite and I was told I would loose R800.00 from the R2,020 that I already paid due to insurance. Which I found to be unfair as the couches broke not due to any fault of mine. Why must I be penalized? We paid a deposit of R200.00 for the new couches as they were unable to transfer the monies from the old account to the account. My new lounge suite was promised to be delivered on the 10 February. But was only delivered to my house on the 11February after I called House & Home Cape Gate. The lounge suite was damaged and not in the same condition as we saw it at their Parow branch. I went to the store on the 11th February and was told I cannot get discount at they must pick it up for repairs. I also send them pictures of the damages on the 13February. I waited and Thursday the 22February I called them to enquire about the collection for repairs and spoke to Ruaan. He called my wife and made arrangements to have the lounge suite collected Friday the 23 February. Till today no call, no Ruaan , no collection...... I want all the monies that I paid thus far refunded to me.... House & Home can come and collect their goods. I stopped the debit order. I was in retail and now what customer service is all about.. Is this the reason why they do not make money .. is it all about sale and no after sales service........ they are not even worthy of a rating.....