BAD SERVICE FROM HEAD OFFICE

poor poor service ,I have an existing account already , the kind of customer service I am receiving is really pathetic, I came into the store on the 24th November to take out a tv on my existing account ,the procedure is to open another account which is ridiculous !!,I said ok fine ,sales lady took my details, requested me to bring my documents, i brought documents forward same day . I have to wait for approval on my new account ,Till today I have no tv and they are still requesting one document at a time ,proof of residence I have send through email twice ,yesterday they phone me for another copy of my ID ,I went into the store to find out what is going on, FIRSTLY I have and existing account already for over R30000 and there has never been a month, over this pass 1 and a half years, that my account went into arrears ,Asking me for all this documents again is ridiculous !!house and home needs to come up with a better system for existing customers , I will not be looking forward to doing business with HOUSE AND HOME AGAIN...