Bad Service delivery

This week I app**** online for an account with House & Home who in turn called back to notify that they refer me to my nearest branch which is Goldfields Mall. I was called by Johannes to submit my documents and today I came to the branch. I entered the store with my wife and upon meeting him I realised that I did not bring a bank statement as proof of address. The branch is across and he told the security that I am just going to the bank with my wife waiting inside. On my return she denied me access as there are people in an outside que waiting before me but with arrogance and inferior manner. I immediately called the manager Jaques and after waiting very long for him to answer he eventually came ignoring me calling another customer out of the line helping them. After getting his attention he let me in but still not addressing the issue. It is unfortunate that Johannes has to loose a sale and future business with me because of the rude manager and the security. If this is how House & Home treats their customers I'll rather go elsewhere.