BAD SERVICE DELIVERY

I bought a 3x3 Gazebo from House & Home, I arranged with the store to sent someone to assembly the Gazebo, since it did not come with the instructions. Please note the packaging was only opened on 17th Feb by the store assistant. <br> While installing the Gazebo there were strews not fitting properly and 12 hooks missing for the curtains.<br> The next day I went to the store, to ask for the 12 hooks, but the sales lady couldn't find any. I explained the Gazebo installation is now incomplete since one side curtain cant be put up. She said she understands and will speak to her Manager.<br> She went to speak Andre Jacobs regarding the hooks. He made ONLY one call to another store, talking in Afrikaans, thinking I don't understand,busy stating how I bought the Gazebo 3 months ago, it was display and how there's nothing he can do now. (and all this time I am standing right by his desk) never came once to apology for the inconvenience or how they can help me)The sales assistant offers to buy the hooks from another supplier with her money, so is this how 'HOUSE AND HOME EASTRAND TREAT THEIR CUSTOMERS' Cant believe the Store can not arrange for 12 hooks that I PAID FOR ALREADY.