BAD SERVICE

My Mother bought a set of couches in May 2019 and they were delivered, after a month there was a problem with the couches and they came and fetched them. They brought back and again in September 2019 they had another problem, bear in mind that my mother never missed a single payment while all of this is going on. The coaches came back and we are now in 2020 and 3 weeks ago they were fetched again for the very same problem and the sales consultant had promised my mother that she would have her couches back within the week, my mother had to use plastic chairs for the past 3 weeks and the sales consultant at the Westgate Mall branch ( Katlego) said they were having problems with deliveries and my mother understood. Finally the couches arrived today and my mother was happy but to her surprise the couches still have the same problem but the interesting part was that when the driver arrived to deliver he only took one couch off the van and asked my mother to test it before he could offload the whole set. To me that says the driver knew nothing was done to the couches hence the offloading of just one couch, I AM VERRY ****ED OFF because this has been going on since my mother purchased these couches and House and Home seem to be taking advantage of my mother and it's not right. According to CPA an exchanged should have happend by now but House and Home decided to take advatage of my Mother who pays them every month on time for a ride.....