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Ncumisa N

1 reviews | Active since Aug 2016

28 Nov 2018, 16:31

BAD SERVICE - CENTURION HOUSE AND HOME BRANCH MANAGER

This is my 2nd review and if this I don't get response after this one. I am going in all social media channels.

I purchased a fridge online last week Friday and selected House and Home Centurion as collection store because I stay close there. I 'm struggling getting my fridge starting from the Online Customer care office the lady there first said they haven't received payment , today they confirmed payment is now reflecting but the store couldn't release the fridge because Simone has to create an account to authorize the store to release the Fridge.

Now I have made several calls between Simone from Online Purchase and Angie the Centurion House and Home Branch Manager. Angie the Centurion Branch Manager is now refusing to give me a fridge her reason is that she won't have enough stock for their "Grand opening" tomorrow. What bull**** is this , I have fully paid cash for this fridge but now I have to suffer because Angie wants to make sales for their grand opening tomorrow, what about the fact that I am also a customer that paid?

Can house and home get back to me ASAP!

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