Bad Service & Broken Promises

On 15 February 2016 I purchased 2 wing-back chairs from House & Home. Unfortunately they did not have them ex-stock. I was informed that they will be delivered to the store from the warehouse the next day. Once House & Home received the stock they Takalani would phone to enable me to send my driver to collect the chairs.<br> <br> After numerous calls to Takalani (sales person), Johnny Smith (sales manager) and Des Pillay (store manager ) all of whom made promises to ensure that the chairs would be delivered within 1 working day. Even more calls and broken promises later the chairs were delivered to my work premises on the evening of 17th February 2016.<br> <br> After unwrapping the two chairs the following faults were found:<br> Chair A - the chair had sustained water damage on the whole one side of the chair.<br> Chair B - had a fault in the fabric on the right hand side of the chair. This fault was obvious to the naked eye but was still supp****.<br> Both chairs were duly sent back that same evening and first thing in the morning the order was cancelled and a refund requested.<br> <br> Do not do business with this company as the service deliver and failure to keep promises is a major problem.