Bad service at its b...

Bad service at its best... I bought couches cash on the 26th of August at House and home in Alberton from a Lady called Fezeka... I explained to her that I have my own truck and I will collect on the 29th in the morning as the couches are going to the free state. Monday morning I call the lady she ignores my call until I send her WhatsApp asking why is she ignoring me, only for her to tell me the couches were given to another customer by mistake. She said I must give her 30min for the warehouse to deliver. I went to the stores only to be told that their bakkie broke down, I had to go collect at the warehouse myself, when I get there the couches are not sprayed with the guard spray I paid 500 for.... I then was told to go back to the store and collect the spray and spray couches myself which was not the agreement. I am frustrated with this service as I had to pay extra for the truck I hired. I wish to be compensated for this awful experience and bad service I got from Fezeka and the store in general.