BAD SERVICE AT HOUSE AND HOME VEREENIGING

I bought an LG fridge worth R22 000, at house and home Vereeniging. I bought it using Lay buy two installmemts the first payment i paid R5000, the second installment i paid R17 000. I informed the sales person that i will settle the fridge the second month and that they should get stock as the fridge was out of stock. I settled the lay buy on the 20th October 2021 and i was told that i will get the fridge sometime during the week. I called the Store several time and my sales person was forever out of the store. I was then referred to store Manager who was also not helpful. I was told that i will be refunded the next day as the problem was with the store not being able to deliver. The refund was suppose to be done yesterday as the mananger had said, to my surprise i did not get a refund or the call until i called, then the manager was not available to speak to me the same way the sales person did. Later i was called by the other lady informing me that they will not be able to refund me as the store did not have that kind of money. I called house and home Vereeniging Reginal manager for assistance and he also told me that the is nothing that they can do because the store does not have that kind of money at the moment. No promise was made as to when am i going to receive my refund. Please help as i cannot continue to suffer without having a fridge while house and home took my money.