Bad service and products at house and home

I am beyond disappointed by the service and attitude of Newcastle House and home. 2 damaged products in one week. Then i had to drive back at my expense after i was told i didnt know what i was doing when assembling the product. When they finally agreed to replace a 2 division couch i was given a product that the boxes were totally destroyed and clearly written on it was that it was a faulty product. I was promptly told it was a new product from their warehouse. When i opened the box there was clear indication that it was an old product as there wasnt even plastic to protect the product inside the box and the boxes were literally falling to pieces. I also bought a really expensive bed which when i arrived home the one foot was faulty. To this day 3 weeks later they still have not replaced it. Even though we were told we would immediately recieve a new one