Bad service and incompetence!!

Given Magagula from House&Home, Highveld mall, Witbank, is so *********** he should not be a salesperson because he is dragging the store's name through the mud!!

On 10 December 2020 I went to lay-by leather sofas for my home in Newcastle kzn. So I asked Given to make sure the Newcastle branch has the same one I wanted to buy. After checking on the computer he assured me they had 3 of them.

Then I paid the deposit planning to pay the remainder on the 18th of December 2020 when I get paid!!I specifically asked Given to call the Newcastle branch and inform them of this he promised to call them so I left.

Yesterday 11 December 2020 I went back to make sure Given hd told them and I was dismayed to learn he 'forgot' to phone them!! I tried to keep calm and insisted he phones Newcastle branch immediately!! So I was listening to him on the phone speak to another salesperson in Newcastle I could tell the news was not good!

After hanging up the phone Given tells me Newcastle said the sofas they hv been lay-byed by their customers so they will order my sofa!!!

So here I am 2 days later!! Minus the R5000 I paid lay-bye with. I don't know if Newcastle branch will even order my sofas I can't even complain to the manager I was told he is not at work and will be back on Monday!!

I demand answers frm head office of House & Home, are they running a respectable store or a circus!!! If they can't deliver I want my money back ASAP so I can go to another furnisher shop that knows the value of customer service!!