Bad Service and dishonesty.

I am very disgusted with the service I got at House and Home Centurion Mall Branch in Pretoria. I bought a fridge from them only to find that they are selling me something that is not even in stock. first of all I went to the store and selected a fridge I want and the sales person that was helping me went and phoned their warehouse to confirm if they have stock and he came back to me to say that they have 3 of that fridge in stock, but suddenly when I phoned them back to find out how far the delivery was, I was told that the fridge is not in stock. after paying cash for the fridge. They actually took me for a fool, wasted my time and inconvenienced me because now I don't have a fridge and I was expecting my fridge to be delivered this week at least.

To make matters worse, every time I call them I am being sent from pillar to post, at some point the lady who answered my phone just dropped the phone while I was still holding for someone to give me answers. Sometimes they even give me attitude.

When I spoke to the manager she told me I should come to the store and choose another fridge. Which makes me wonder if this is how they force customers to buy from them. None the less told her I want my money back and she told me it will take 2 to 3 days to reflect on my account once I had emailed her the proof of payment. I have done that, but haven't even received acknowledgement of the email I sent them. What a bad service. I am so disgusted. :(