Bad service and bad quality of product sold (couch)

To whom it may concern,

I bought a couch at your store end Feb , lock down happened and only came back to P E in June , when I started using the couch it was making squicky noises. came to the store laid a compliant and last week Friday (04/09/2020) it was collected as I was told it's going in for repairs. The last communication that i had was with the gentleman that came to my place to collect the couch.

So today I call the store to do a follow-up as to what is happening , first two attempts phone not answered , third attempt I asked to be transferred to the Receiving Clerk as that was the person that was attending to my query ( He did advise that he is not the one he is just assisting and was going to ask the person in charge to call me once she was back from lunch and that was on the 26th August 2020) to this day that person never called. The person that answered the phone droppe the call on me , I called the store again and successfully transferred but to my surprise that person could not fine any information under my name and they asked for my number in order to ask a person that deals with queries to call me and that was during the morning session. I am still waiting for that call. I tried to call but had to hold for more than 5 minutes..

I am so not happy with the service I have been getting at House and Home Green Acres , they don't care abut the customers once money for the Item you are buying has been paid you get a run around different stories and being passed around. As i struggled to get my items bought delivered to start with.

After sending an email (11/09/2020) , I then get a call and am told that they are waiting for a quote because they sent the couch to the supplier and the supplier told them they need a quote in order to fix that couch. @ Supplier , they made the couch and they want a quote from the buyer ?? and for them to wait a week to get a quote from whoever is just making me angry.