Bad service

We bought couches early last year and had it for about 3-4 months before it gave in. We reported it but they couldn’t come out due to the peak in covid cases. We contacted them multiple times with no response. They only got back to us around May 2021, where they came and fixed the couches. As soon as they left, the couches broke again! We reported it another 2 times, where they came out to fix it and soon after they left, the couches just gave in again. My husband and I both went in and still we received no help. All they do is tell us to send an email( which we’ve done) however we receive no feedback. They told us that we bought the couches as is and that there are no returns big that’s not what the consultant told us.