Bad Service

Good day

I am terribly disgusted by the service I received from House and Home N1-City.

I went to buy a bed set and dining room suite a month ago. I ended up buying it on laybuy and secured it with a R1000 deposit on each of it. I was also assured that stock would be available whenever i needed it.

My horrible surprise came when i went to settle my laybuy only to find that no stock is available. I had a lengthy discussion with the admin person Josephine and eventually a lengthy discussion with the manager Mr. Jan ??. I was there on Thursday the 10th and the manager promised wholeheartedly that the bed would be delivered the following Monday the 14th. The Dining room table and chairs will be delivered the following Monday.

Upon that promise i paid the full outstanding amount of R17348.00

I stressed the fact that it is critically important for the Bedset to be delivered the Monday and no other day. This, the manager promised would not be a problem at all.

Monday came and i received a call from House and Home warehouse at exactly 08:55 telling me that they are loading my product and that it would be delivered on said day after which i asked about a time and they eluded that they cannot determine exact time.

My old bed was given away after confirmation of the monday delivery.

Afternoon came, no delivery yet and i followed up. Sandra from warehouse said that they working full day and that it will be delivered as promised.

Evening came, still no delivery after which i followed up again at about 17:45. Sandra checked again and also follwed up with the delivery people.

The result was the most horrible disgusted news to learn that nothing was loaded and also that no stock is available. I also have to hear and i qoute "how could they sell me a product that is not available".

I have no bed to sleep on, no sitee to sleep on with only two flat chairs. How could i be so humiliated as a result of this putrit customer service to say the least. I took off from work early to accomodate this unfulfilled promise. Made phonecalls up and down with not even one of the persons at H&H giving me feedback about progress, not even the manager who made this promise.

Customer service is a skill and not just by putting anybody behind a desk and think that all is well.

Can this horrible service please be investigated with the necessary corrective action being taken with feefback ? Also, im still without a bed in no mans land.

My particulars as follows:

Mr. PH Jacobs *** *** ***

Products bought: Restonic emperor 152cm base set stock code: 326896 and Alex 9 Piece dining room suite stock code: 328122

Many thanks for your assistance

Mr. P H Jacobs