Bad service

I purchased a defy freezer from house and home, Blue route, Tokai. Purchase was made Friday the 18 December 2020 and delivery was scheduled for Sunday 20 December. Delivery came and when we u boxed the freezer was damaged. I immediately called the store and advised them of this in which they have said they will replace it Monday 21 December. Monday came in quick I then called and spoke to Mikayla.who firstly said she would call be back to advise when it will be delivered. No returned phone call she then said it would be delivered today. Tuesday 22nd. NO DELIVERY and I call her again. Which she then messes me around saying she cannot find the correct a screen on the computer and will call me back. No phone call back and I then was directed to Shaun the manager. After hours of waiting he proceeds to tell me my delivery will come Thursday. Totally pathetic Service from house and home and please send your staff for training if they lacking especially Mikayla. TOTALLY APALLED AND DISSAPOINTED