Bad service

I am highly disappointed by the server I have received once again from this company. After having spend over R60 000 cash this is the kind of disrespect we get m. My husband and I bought a washing machine 75inch Tv and a fridge in September last year m. At the begging of the year the washing machine stoped working. It was then taken back to defy. And we were told that we would be replace with a new one after waiting for more that nearly 2 months we were told we would be given one to keep in the interim of waiting a replacement m, even this replaceme is after we have made numerous call to defy and been visiting the store for feedback.

The replacement did not happens either. We then got a call on Friday 14/05 to go pick a new washing machine. When we got there the manager started calculating the discount that we got and amd siad we would need to take a washing machine lesser one value becouse in our precious purchase we go some discount. That was just the gist of it. We were ready to chose a washing machine that was 11k and we did that and we were prepared to pay the difference becouse we alwys go for what is best. What made me sick the most is the fact that we were then told to pay for another delivery fee to have the staff delivered to us my argument was that we have already paid for a delivery fee when we bought the staff and it was not our fault the the machine got faulty why would we have to pay for another delivery fee after this argument the manager said they would give us a delivery when we asked when they said this would be whenever the truck is available. This is not the kind of response you would give to Someone who has been waiting for 2 months for a washing machine that broke down someone who has been coming back and forth to your store about this issue to be resolved, thirdly a valuable client who spend thousands of rands in your store Avery year. If you would check your records you would see that a year we spend over 199K in store the last your between Durban and Umthatha. We are building housed in umthata and this where we buy our furniture.

Lastly as a Business person if it were me I would review this kind of manager that treat clients like this a manager who would rather lose money instead of liaising with the clients to come to agreement. This guy gladly said it’s fine you can have your money back instead of making sure that our machine was delivered I am sure if he had the best interest of the company and the business he would have maker if happen. He then swiped back the money back to our account over R9 000 no apology or whatsoever. This guy has no interest in the growth or the reputation of this company If it were my company I would not have someone like this working for me. You have lost the money many and any future dealing with valuable clients. Name of the service provider Trishlin gateway Durban