Bad service

I have a problem with the fridge I bought from them a year ago and I went to them to report , they promised to sort it out on Monday but up to today no one ever contacted us or anything then today I called the lady and she said she will come back to me shortly but I am still waiting. This is a very bad service and I am not happy at all , it's a lesson and I will never buy from them again as I even have to travel 100km return but still not getting any help