DB
Derek B

1 reviews | Active since Nov 2015

03 Nov 2015, 11:05

Bad Service

I purchased a lounge suite from your Eastgate branch in March of this year.In October one of the recliners stopped working and it was picked up at our home for repair.That was three weeks ago.My wife and I have been talking to a lady called Nushi ,and she has been promising delivery of the repaired unit everyday.I spoke to her on Tuesday last week and she informed me that the chair was just returned and would organize the delivery on Wednesday.Guess what nothing happened.Phoned again Thursday and promised Friday,and the same happened again.Today is Tuesday and guess what she is sick.Spoke to Edgar and he said he would phone me back,nothing as yet.<br> <br> Can I please get my couch back.And someone senior to give me a call .<br> <br> Frustrated Customer<br> <br> Derek<br> <br>

0
Replies (1)
House & Home
House & Home's reply03 Nov 2015, 11:40
Official
Hello Derek46,

We acknowledge receipt of your complaint and quote Ref Nr 008644-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office