Bad service

I have a complaint with House and home since September, my corner couch it is squeaking and Fourways branch has closed down. I was dealing with Sandton branch, the service is very bad. I logged the complaint 3 x with Fourways branch, they assisted me with no issues. This is the fourth complaint on very same couch, so three Parts of the couch that was fixed. It started to squeaking so badly since August 2018.

I called H/O and spoke the receptionist (Vanessa), she transferred me to different departments. Their was just ringing with no answer, so if the H/O failed to assist with regards my complaint who else can assist me??????

I think I will go to the Media, maybe they can assist me. I remember last someone called me from House and home Eastgate to collect my refund cause I paid more. I went there on a Sunday, however no one assisted me their service was very bad. I travelled from Fourways side to Eastgate wasted my time and petrol, the cashier's said to that they need the authorisation from HO. Monday I called their offices and somebody said they were supposed to you your refund without any authorisation from HO.

This somebody from HO advice me to go to the Sandton branch, I went there it never even took 5 mins for them to refund me after the up and downs. There after I logged a complaint with them, they never took my complaint very serious and someone from Polokwane branch Bochum. He tried to assist me, and he failed me and I don't I understand why someone from Limpopo attended a complaint from Gauteng. I need a new couch or my money back as per the CPA.