Bad Service

I purchased a lounge suire 3 piece set in December, which arrived on the 24 December at my place. On the 4 January I called in to inform that the couch is damage, which they advised we need to send an email, which had been done with attached pictures.

I have been going back and forth with Lezarne, Shawn and Greg and I am still sitting with damage goods.

I keep getting told that they will call, they will collect on dates they provide and they do not pitch or advise that they are not going to collect.

I have been calling, going to the store in Tokai constantly since January and I am still sitting with damage goods

I was promised by Lezarne that the couches would be collected today 19 March, and I requested leave for this day, and they did not pictch up nor advise that they are not coming

I called in again, to get told that some other customers issue (which is not my problem) therefor they did not collect and he would be collecting after hours, which is not ideal for me as a customer. Had I not called I probably would have not been advised.

It is the reposibility of the store to keep the clients informed, which is not happening at the Tokai store.

I have been very patient and I am tired of all the excuses that is being made as this could have been resolved much sooner and with better customer service.

Kind regards, R Erasmus