Bad Service

Hello Peter.

I’d like to launch a complaint against “House & Home” Menlyn Park.

Me and my wife made lay-buy on an LG washing machine which cost R5799, we had paid R5300.

Yesterday 15 October 2018. We went to complete the payment. They left us to pay the remaining balance only to tell us the the machine has been faced out. No body has contacted us to tell us about it, the salesperson mentioned that she saw that we have a lay-buy before they could put it on clearance but still didn’t bother to contact us.

I then requested a refund. They said they wanted my wife’s ID and signature, she had to catch an Uber there straight from work.

We she got there they then said they don’t have enough cash they’ll deposit the money into our account. My wife then called them now doing a follow up, they now saying she needs to come back again in other for them to make the payment, “they still don’t have enough cash” .

And remember we had paid for transportation to pick up the machine, drove from Pretoria North to East. And we still don’t have our cash back.