Bad service

Dear House and Home Cape Gate, your service is truly pathetic! I'm extremely frustrated with the service I've received from House and Home management. On the 9th of December I bought a Defy fridge model number DFF453 614LT WOT S/REF from House and Home Cape Gate. The Defy side by side fridge was one of the display models as Defy didn't have stock and I was under the impression that it was in a working condition after they assured me it was. From the moment I plugged it in it gave me problems. I contacted the manager and he referred me to the complaints clerk. I went to House and home as no one could assist me over the telephone. I had to speak to the sales lady as the manager neither nor the complaints clerk wanted to assist me and completely ignored me. I'm still stuck with this broken fridge as they are expecting me to bring it back myself and refusing to collect it. I purchased the fridge from you and not defy and therefore it your responsibility to ensure that after customer service is in line with customer centricity. Put your customer first House and Home! Do not fail to forget the Consumer Protection act whereby if a product or item is faulty which is not due to malicious destruction by the consumer within 6 months of purchase it must be replaced.