Bad Service
Bought an ice machine. Was still under gaurantee when it broke. Took it back. They said it will be fixed. Three weeks later and all they say is that they are still investigating the problem. Bad after sales service.
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Replies (3)
House & Home's replyOfficial
09 May 2016, 06:15Good day
We acknowledge receipt of your complaint and quote Ref Nr 011079-01. We have escalted the matter to Senior Management for further action.
Kind regards
Margaret Hills
House & Home's reply09 May 2016, 06:15
Official
Good day
We acknowledge receipt of your complaint and quote Ref Nr 011079-01. We have escalted the matter to Senior Management for further action.
Kind regards
Margaret Hills
's updateReviewer Update
11 May 2016, 12:28Today again I phoned Edgar at House & Home East Gate regarding my Muller&Haupt Ice Machine that I gave in under guarantee 4 weeks ago. His reply was that they are waiting for stock and this can take another week. Don't House&Home stock Ice Machines anymore? I wanted to buy my Ice Machine from House&Home because of good quality goods and service but now they're letting me down.
's update11 May 2016, 12:28
Reviewer Update
Today again I phoned Edgar at House & Home East Gate regarding my Muller&Haupt Ice Machine that I gave in under guarantee 4 weeks ago. His reply was that they are waiting for stock and this can take another week. Don't House&Home stock Ice Machines anymore? I wanted to buy my Ice Machine from House&Home because of good quality goods and service but now they're letting me down.
House & Home's replyOfficial
13 May 2016, 14:06We believe your complaint has been resolved and thank you for bringing the matter to our attention.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
House & Home's reply13 May 2016, 14:06
Official
We believe your complaint has been resolved and thank you for bringing the matter to our attention.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office