1 reviews | Active since Jan 2013
Bad Service
I purchased a lounge suite on 16th May and paid a deposit on condition that they have the stock available.Winnie ran to the back and confirmed that they have one in the warehouse. She said it is no problem in any case, Nelspruit deliver every day, not on a weekly basis like Durban.I heard nothing from them and phoned on 21st May to confirm delivery and spoke to James. They advised that the stock was not ordered and that he will ordered same. I visited them on 34th May, spoke to the Manager, who apologised and advised that the stock will be delivered on Saturday, 30th May. I was advised yesterday that they do not have stock. I was advised that they do not have stock and that I need to buy something else and will not be refunded my deposit.<br>
We acknowledge receipt of your complaint and quote Ref Nr 006559-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 006559-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
