Bad Service

I bought a washing machine from House and Home Kollonade cash on Tuesday 28/04/26 and I was assisted by Teboho. The sales consultant told me they don't have the item in stock so it will take 2 weeks to be delivered. The following day I changed mind after seeing the very machine online from a different merchant, then I called them to request for refund so that I can buy this top loader somewhere else because they have it in stock. I was told that they will check if they have cash to refund me and that was the 29/04/26. Later around 15:00 I received message from Teboho that they dont have cash. I called in I requested to speak to the store manager, he said i must come to the shop and I must bring my ID, Bank Statement and receipt so that he can process the refund that will take 7 days to reflect in my account. When I get at the shop I asked for the manager I spoke to on the phone regrading the refund. The lady who was assisting me from the account desk, she didn't call him she started asking me if he did explain the refund process and how many days it will take. She told me the refund process from head office will take 7 to 21 working days. I have two options to choose from 1. Head office refund which will take 7 to 21 working days 2. Cash refund from the shop which she said I must wait up till 2/05/26 (Saturday), I opted for cash refund. On Saturday I called to check if they have the cash for the refund, I was told they don't have cash still. For some reason I feel like I am punished for cancelling the order I made with. I am taken from to pillar to post without resolution. By the look of things it does look like they are willing to refund me.

All I want from them is my money so that I can make a purchase somewhere else and that is my right and don't deserve to be treated like the way they are behaving.

I would like to share my of bad experience with House and Home. Please check their online, they have advertised items online that they don't have in stock. After makin a purchase you will be told they will deliver in two weeks time.

Please people be aware of this shop, they treat customers like *******.