Bad service

Good day

My name is Ashwin Matthys I.D no *** in August I swa an ad of house and home of a Hisense television. I want with my mother in store to see if I qualify for credit, I was given a sms no to see if I qualify. I received a call from their call centre to let me know that I do qualify. Giong with my mom to aplly for credit the saleman ask for the proper documents in order to start with the deal. Hence that iam working 6 days a week my mother was the person taking outstanding documents in store. We were told that the account dept will let us know if we qualify after a week. I ask my mother to phone cause at my workplace we not allowed to make calls or receive calls unless for emergency purposes. My mum was then told they need prove of employment. We supply them again with the contact details of my company. My mother was than given an email *** to call my employer asking them to communicate through email. Its almost 2 months now I feel house and home should have just told us in the first place we don't qualify instead sending us from pillar to post. Our time effort have been wasted maybe we could have been help somewhere else. My mothers contact details ***