Bad service

Very unhappy with House & Home Matlosana mall.

I lay-bayed couches with them. The sales person informed me that I must arrange 1 week before the last payment so that the stock can be delivered at the branch.

I informed them on 11th of November that I would like to pick up the couches myself on the 26th of November. On the 23rd I went to rent a trailer for the weekend just to pick up the couches.

Thursday the 24th after three in the afternoon I receive a whatsapp from the sales person who took over my goods, that there is now a delay and that they don't have stock for my order. However, I immediately called the branch and was informed of the delay and that they would call me back with a solution. Friday afternoon 25th by 13h00 I still had not been called back with a solution. So I called head office and took it up with them

The branch manager then called me where I was informed that I would only receive the couches by Thursday 1 December but that I therefore have to pay the delivery costs of R450. I made a fuss and said that I would not pay the costs because the fault was not mine. I was then again informed that someone would contact me about it. Again I was not contacted.

Monday 28th I called again and they confirmed that they would deliver on Thursday at their own expense.

Today I call to follow up as I hear nothing again. I am again informed that my couches has still not been received. No one can tell me why or what is going on. I called repeatedly and the lady informed me that they were doing an inspection and that the regional manager would call me back. Hours later I called again and i was informed that the regional manager has already left and the general manager will call me

By 12 o'clock, I was driving to them only so that the same manager could tell me that no one had answers for me and that I might not get the couches until Saturday.

Very poor service, you are never called back, no one really knows what is going on and the manager is unfriendly and not helpfull at all.

Mind you, I already sold my current couches on Saturday to make room for the new couches.

Many calls and e-mails and Facebook messages to head office and even no one at head office has called me back.