BAD QUALITY OF PRODUCTS AND CUSTOMER SERVICE

I bought couches at House & Home at Menlyn Branch Store month end of August 2017. The couches were new but only to find out after Two (2) Weeks of the purchase that they were starting to develop white things that came of the couches, looking like cotton and also realized that the couches were starting to shrink. That questions the quality of the product and my value for money?

I have since reported the matter to the store via their website and they did acknowledge that they did receive my complaint, however their response was that they can only assist with repairing the product but I did inform them that I'm no longer interested in having the anymore as I believe that they are not quality, and them being repaired will be like buying a second hand item as the couches are still new, only a month old.

I have sent several E-mails but with no luck, no one seems to be interested in assisting me with the matter as it's starting frustrate me after spending so much money on that product, and again it also questions the customer service.

Frustrated Customer!