Bad quality and Bad customer service

House and Home Menlyn is the pits truly. The staff is quick to make a sale and the manager would even tell their staff to call customers who their laybye is due but when it comes to customer complaints they drag their feet till eternity. Also the quality of the things they sell isn't making the cut. I bought a kettle and returned it then they gave me another one, I did that process three times and the last one finally didn't give me issues. I then bought a fridge and in 4 months it was already giving me issues that they themselves couldn't fix. The brand manufacturer(KIC) came and assessed and gave me the go ahead for a refund, they did this very quickly but House and Home dragged their feet for a month now I've been waiting for my refund when I go to the store the manager always gives me English. I will never ever in my life walk into their stores and buy something, even if they gave it for free.