Bad Product sold

<p>i app**** for an account in december at house and home benoni ,they delivered the goods but within two months the couch was broken i then went and reported that he pproduct is broken at menlyn as i was staying closer to them they sent me back to the shop where i bought it and i called the head office to intervene in the matter and was told by edith at menlyn never to call head office that i must call them , after a struggle i think a month later they sent their guys to come and take their couch that was on the 18/04/2016 , as i had alraedy told them i dont want it anymore , they didnt get back to me so i then went to the shop to check how far they are with the process and was told that they are not going to take it back as it had a stain on it , i was assisted by edith and her manager at menlyn house and home .to this day they still have the couch the dont communicate with me and i am paying monthly instalment for that i am even thinking of reporting this to consumer care</p>