Bad online experience with House and Home

I bought a bench on the online shopping of House and Home on the 10th January'24. The purchase had to go to Highveld Mall Witbank where upon I was supposed to be notified when I could collect my purchase. I have made numerous calls to the online dept. No-one bothers to answer the phone. I have made calls to the Highveld Mall House and Home: either in a meeting, not at work, not answering at all or sending me on a wild goose chase to other dept's either not able to help or not answering the phone after ringing for 10 min. namely Despatch. E-mails were also sent and Lee Ann asked the branch manager / stock clerk to make collection arrangements. She obviously hasn't followed up to see if there is any reaction, and I definitely received no further notifications. Is this a new culture not to answer phones and to ignore e-mails? I definitely will think twice before ever buying online from House and Home again. It is always a requirement to pay immediately and then a battle to get your purchase. I will be thankful if Hellopeter can reach anyone to resolve this frustration. My ref no is reference ***