Bad experience with House and home Krugersdorp and Hisense

I visited house and home Krugersdorp on the 13th of November 2021 and purchased a hisense hob and oven. When we finally installed the hob and oven, both were not working. Our electrician advised that there were wires missing and as such it was a factory fault which he wouldn't fix because the hob and oven were fairly new. We immediately called house and home to advise them of this and we were advised that the appliances can be fetched however no one came to fetch them. Wr called again and were advised that someone from hisense will come and inspect the appliances to see if they can be repaired or if we have to be refunded. We waited from Monday until Friday the 26th of November 2021, no one came. They had said someone will come within two - three days however we waited the whole week and no one came. We do not have an alternative to use to cook, we bought a new stove because we needed one and sadly we haven't been able to use it since purchasing it on the 13th of November 2021. This ia completely unacceptable, it's as if both house and home Krugersdorp and Hisense do not care about the inconvenience their defective hob and oven have has caused for us. What's worse, I do not have transport to take it back to the store myself and I have no idea when they plan to come check it out. This was my last, very last purchase at house and home, never again will I spend my hard earned money there and I will advise those around me not to do the same. Zero customer service now that their appliances are defective.