Bad Customer Service - House & Home Online

I purchase an item at House & Home Online on 25 November 2025, I have still not received with not communications, yesterday I received a notice from Aramex the item has been delivered, my name and address in on the document however it has been delivered to another area to another person with all my details on the waybill. How???? I paid for something in full I have not received. No one answers on the Customer Service line we waited for 17 minutes at one time after numerous calls -no answer. Come on House & Home your are better than this!